Mortgage broker FAQs
Clear answers for your home loan questions.
Understand what a mortgage broker does, how applications work and which costs and decisions to consider. These answers are general; Chris can explain how lender policy applies to your circumstances.
Working with a mortgage broker
What does a mortgage broker do?+
A mortgage broker learns about your goals and financial position, researches suitable choices across a panel of lenders, explains relevant differences and helps manage the application through to settlement.
Why use a broker instead of approaching one bank?+
A bank can generally discuss its own products. A broker can research the lenders available on their panel and compare policies, costs, features and loan structures that may suit your circumstances. A broker does not have access to every lender in the market.
How many lenders can Mortgage Broker Melbourne compare?+
Chris can compare options from a panel of more than 40 lenders. The lenders and products considered for you will depend on your needs, eligibility and the type of finance required.
Does a mortgage broker have to act in my best interests?+
Yes. When providing credit assistance, mortgage brokers must act in the consumer’s best interests and prioritise the consumer’s interests if a conflict arises.
Will I deal directly with Chris?+
Yes. Christopher Berry provides personal guidance and remains directly involved from the initial strategy conversation through the application and settlement process.
Do I need to live in Melbourne?+
No. Chris is based in the Melbourne CBD and assists clients across Melbourne, regional Victoria and Australia by phone and video.
Getting started and preparing
What happens during the first conversation?+
The initial 15-minute call is used to understand what you are trying to achieve, where you are in the process and the most useful next step. It is free and carries no obligation.
What documents might I need?+
The exact checklist depends on your circumstances. It commonly includes identification, evidence of income, recent bank and loan statements, details of assets and liabilities, regular living expenses and information about the property or deposit. Self-employed applicants may need business and tax documents.
How is my borrowing capacity calculated?+
Lenders consider income, living expenses, existing debts and credit limits, dependants, deposit, loan term and their own assessment buffers. Each lender applies its own policy, so borrowing estimates can vary. A calculator is useful for planning but is not an approval.
What is home loan pre-approval?+
Pre-approval is a lender’s conditional indication of how much it may be willing to lend, based on the information assessed at that time. Conditions usually remain, and the property and your circumstances still need to satisfy the lender before formal approval.
Does pre-approval guarantee that my loan will be approved?+
No. Pre-approval is conditional, not a guarantee. Final approval can depend on satisfactory property valuation, verification of information, unchanged circumstances and the lender’s current criteria.
How long does a home loan application take?+
Timeframes vary by lender, application complexity, valuation requirements and whether all documents are available. Chris will explain the likely stages and keep you informed, but lender turnaround times can change.
Fees, commissions and loan costs
Does the first appointment cost anything?+
No. The initial 15-minute conversation is free and without obligation.
How is Mortgage Broker Melbourne paid?+
Mortgage brokers are generally paid an upfront commission by the selected lender after a loan settles and may receive an ongoing trail commission. Chris will explain the commission associated with a recommendation.
Could I be charged a broker fee?+
If a fee is payable by you for a particular service or scenario, the amount and the work it covers will be explained and documented before you agree to proceed. You will not be asked to proceed without understanding the relevant cost.
What other home loan costs should I allow for?+
Depending on the transaction, costs may include lender fees, valuation or settlement charges, government duties and registration fees, conveyancing, inspections and lenders mortgage insurance. Chris can help identify likely lending costs, while legal and tax costs should be confirmed with the relevant professional.
Is the lowest interest rate always the best loan?+
Not necessarily. The comparison rate, fees, loan features, repayment flexibility, offset arrangements, policy fit and likely total cost can all matter. The appropriate choice depends on your objectives and circumstances.
Buying a home
How much deposit do I need?+
The required deposit depends on the lender, property, loan type and your circumstances. A larger deposit may provide more choices and reduce costs, but some eligible borrowers can proceed with a smaller deposit. Purchase costs generally need to be considered in addition to the deposit.
What is lenders mortgage insurance?+
Lenders mortgage insurance, commonly called LMI, protects the lender rather than the borrower if a loan cannot be repaid and the sale proceeds are insufficient. It may apply when the loan is high relative to the property value, subject to lender policy and any available waiver or guarantee.
Can you help first home buyers understand grants and schemes?+
Yes. Chris can help you understand the lending implications of relevant first-home buyer assistance. Eligibility rules, places, property caps and participating lenders can change, so current details must be checked when you are ready to proceed.
Should I obtain pre-approval before making an offer?+
Pre-approval can help you understand a conditional borrowing range before you negotiate, bid or sign a contract. It does not remove the need for finance conditions, legal advice or final lender approval. Discuss the appropriate contract conditions with your conveyancer or solicitor.
Can gifted funds or a family guarantee help with a deposit?+
They may in some circumstances, but lenders treat gifts, genuine savings and guarantees differently. A guarantor also takes on significant obligations and should obtain independent legal and financial advice before proceeding.
Refinancing, investing and complex applications
When should I review my current home loan?+
A review may be useful when your fixed period is ending, your rate or repayments have changed, your property or goals have changed, or you want to consolidate debt or access equity. A review does not automatically mean refinancing is worthwhile.
How do I know whether refinancing will save money?+
Compare the interest, fees, discharge and application costs, cashback conditions, remaining loan term and the effect of any change in repayments. Extending the loan term can reduce repayments while increasing total interest, so both the short- and long-term outcomes matter.
Can you help property investors?+
Yes. Chris can compare lending options while considering cash flow, equity, loan structure and future borrowing plans. Mortgage broking is credit assistance; obtain separate tax, legal and financial advice where appropriate.
Can self-employed borrowers obtain a home loan?+
Yes, subject to lender assessment. Lenders vary in the documents they require and how they assess business income. Tax returns, financial statements, business activity statements or other evidence may be requested depending on the lender and product.
What if my situation is more complex?+
Complex income, multiple debts, credit history issues, unusual property types or investment structures may require more detailed assessment and careful lender matching. Share the full position early so realistic pathways and limitations can be explained.
Application, approval and settlement
What happens after I choose a loan option?+
Chris confirms the required information, prepares the application and supporting documents, submits them to the selected lender and manages requests for further information. The lender then completes its assessment and, if satisfied, issues approval and loan documents.
What is the difference between conditional and formal approval?+
Conditional approval means specified matters still need to be satisfied. Formal or unconditional approval generally means the lender has completed its assessment, although you should still review the loan documents and any remaining settlement requirements carefully.
What happens if a lender declines my application?+
The reason should be understood before another application is considered. Depending on the circumstances, the next step may involve correcting information, waiting, changing the request or exploring another suitable lender. Multiple applications should not be submitted without a considered strategy.
What happens at settlement?+
At settlement, the lender provides the approved funds and the legal representatives complete the transfer or refinance arrangements. Chris coordinates with the relevant parties on the lending side and helps you understand the loan’s commencement and first repayment details.
Can my loan be reviewed after settlement?+
Yes. Your loan may benefit from review when rates, lender products, your property plans or your financial circumstances change. A review should consider costs and suitability rather than assuming that switching lenders is always beneficial.
This page provides general information only and does not take into account your objectives, financial situation or needs. Lender policies, interest rates and government programs can change. Credit assistance is subject to assessment, lender criteria and approval. For current consumer information, visit Moneysmart’s mortgage broker guide. Current home-buyer scheme information is available from Housing Australia.
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